1. Services title Digital Transformation Services | Cognizant
  2. Data and AI title Data and AI Services | Cognizant
Generative AI
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Embrace transformation’s newest frontier: Gen AI

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<h5>Generative AI is breaking new ground in the evolution of artificial intelligence. It puts boundless potential at our fingertips, catalyzes digital transformation and profoundly changes business and work with higher levels of human-machine collaboration. In our collective hands, we can shape this technology into a tool for progress, using it responsibly to spur innovation, unlock new possibilities and improve everyday life.<br> </h5>
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Overview
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<h3>Our generative AI services</h3>
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Solutions
Customer Experience Navigator

Deploy AI-powered conversational assistants for seamless customer interactions and personalized support. Enhance engagement, automate processes and drive customer satisfaction.

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Enterprise Knowledge Navigator

Use generative AI for comprehensive knowledge management and semantic search to unlock valuable insights, accelerate information discovery and enhance decision-making.

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Process Optimizer

Streamline operations through AI-driven automation to optimize efficiency and reduce manual efforts. Transform workflows, achieve process excellence and improve productivity.

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Development Lifecycle Navigator

Fuel developer productivity with AI-driven tools and resources to enable faster development cycles and improve code quality. Accelerate innovation, streamline workflows and enhance collaboration.

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Data Engineering Navigator

Streamline data pipelines and gain recommendations for best practices plus automated solutions to common data engineering challenges to enhance efficiency and accuracy.

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Cognizant Neuro AI accelerates your adoption journey

Unlock the potential of Cognizant’s gen AI services in a flexible, secure, scalable and responsible manner. With Neuro® AI, we guide clients from identifying company-specific use cases to fully operationalizing generative AI, helping you harness the value of these cutting-edge technologies.

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High-impact applications of generative AI

<p>From transforming the customer experience and supercharging marketing and sales to improving the employee experience, these impactful use cases channel the strengths of generative AI into tangible business outcomes.</p> <p>Our teams bring deep industry expertise, technology know-how, holistic vision and a practical approach to help you navigate from these possibilities to a scaled implementation that fits your needs.</p>
Marketing and sales

Increase revenue and margin by using generative AI to enhance and accelerate the go-to-market experience.

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Software development

From the identification of new ideas to deploying updated software solutions, generative AI can increase creativity, quality and the productivity of software development.

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Expert advice

Generative AI can greatly streamline and accelerate the provision of expert advice, where users need to interact with experts for assessment or advice on their case.

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Market and competitor intelligence

Coupled with enterprise and market data, generative AI can deliver richer insights at a faster pace, to inform more effective strategic decision making.

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Employee engagement

See how generative AI can create a more personalized, simple experience in recruiting, onboarding and development—including orienting staff, assisting with administration and accelerating learning.

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Today's uses
<h3>Examples of our current work</h3>
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INSURANCE

Achieving faster reporting with an AI-powered autonomous agent

INSURANCE

Achieving faster reporting with an AI-powered autonomous agent

We helped a Fortune 500 insurer achieve 98% accuracy and 24% faster reporting in analyzing competitor earnings and analyst calls with our gen AI-based autonomous agent.

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HEALTHCARE

Achieving $1.4M in savings with gen AI automation

HEALTHCARE

Achieving $1.4M in savings with gen AI automation

We partnered with a top US health insurer to create a gen AI-powered solution automating grievances and appeals categorization. It shrinks manual work and costs, cutting FTEs from 20 to 5 in 7 months.

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CONSUMER GOODS

Gen AI agent boosts response time by 53%, enhancing operational efficiency

CONSUMER GOODS

Gen AI agent boosts response time by 53%, enhancing operational efficiency

We partnered with a global agricultural company to develop a gen AI conversational agent that reduced incident creation by 20% and cut costs by 15%.

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Millions saved, response accuracy boosted by 95%
Millions saved, response accuracy boosted by 95%

We’re using gen AI to radically boost efficiency and accuracy, improving UX for a global payment card corporation.

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Increasing productivity for thousands of manufacturing technicians
Increasing productivity for thousands of manufacturing technicians

We help maintenance engineers use generative AI to turn thousands of chat and speech documents into insights. This helps them act faster, reduce downtime and boost productivity.

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Faster access to research and quicker decision making in pharmaceuticals
Faster access to research and quicker decision making in pharmaceuticals

We use generative AI to help our client access relevant medical literature faster and easier. This speeds up decision-making, eliminates frustrating manual efforts and reduces cost.

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Driving cost efficiency in P&C insurance company
Driving cost efficiency in P&C insurance company

We’re using gen AI to help a global insurance client efficiently complete nearly 100% of complex claims—and cut costs.

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Current work
<h3><span class="text-white">Partner with us</span></h3> <p><span class="text-white">Our full-scale consulting, advisory and delivery capabilities&nbsp;are backed by expansive client and industry acumen, and we apply this expertise to help your businesses solve its biggest challenges. &nbsp;</span></p>
Seamless approach

Adopt AI using a seamless approach that skillfully infuses human and technology expertise to drive results.

Responsible AI

Apply AI with our focused commitment, leadership and understanding of responsible AI practices.

Proven orchestration

Benefit from our ability to orchestrate across robust transformation platforms and ecosystems.

Domain expertise

Rely on our industry expertise and deep domain knowledge to build flexible, reusable platforms.

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Why Cognizant
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<h3>Explore more services</h3> <p>Learn more about other services that can enhance data and AI in your business:</p>
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Quality engineering and assurance

Cognizant quality engineering and assurance—our robust end-to-end, ecosystem approach to achieving and maintaining quality of process, application and systems—helps businesses across industry verticals succeed in digital at speed. Simplify and modernize, improve CX, and accelerate business and technology change with QEA.

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Sustainability

Cognizant advisory services and solutions help organizations become planet stewards, reduce their environmental footprint and turn sustainability commitments into achievable milestones.

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Security

Cognizant’s end-to-end security solutions combine deep domain and industry expertise with a future-focused approach that eliminates security blind spots and gives businesses the confidence to be bold, move faster and succeed.

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Consulting

Our consultants elevate insight and experiences to help clients strategize, unify business and technology architectures, generate growth and enable competitive advantage.

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Related services
<h3>Leadership</h3>
Naveen Sharma

VP and Global Practice Head, Data and AI

Mahadevan Krishnamoorthy
Mahadevan Krishnamoorthy

AVP, North America Head for Architecture, Data and AI advisory

Tara Whitehead Stotland
Tara Whitehead Stotland

Leader, Innovation and Strategy, Consulting North America

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Leadership

Take the first step

Many businesses today are responsibly infusing generative AI into processes and platforms to uncover new areas of opportunity and growth.

Let’s talk about putting generative AI to work for your business.

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